Course Consultant & Customer Service Specialist - High Earning Potential

Join GLWA Sdn Bhd as a Course Consultant & Customer Service Specialist in the vibrant heart of Bali! This is a unique opportunity to combine your passion for education with exceptional customer service skills while enjoying a dynamic work environment in one of the world's most beautiful destinations.

As a Course Consultant, you will be the bridge between our students and the courses they choose. Your mission is to understand their needs, recommend the best courses, and ensure they have a seamless experience from inquiry to graduation. You will work with our diverse range of courses, from language learning to professional certifications, and help students achieve their academic and career goals.

In this role, you will be the first point of contact for our students, providing them with the information and support they need. Your excellent communication skills will be crucial in resolving any issues they may have, ensuring their satisfaction and loyalty to our institution.

📋 Tanggung Jawab Pekerjaan

• Consult with students to understand their needs and recommend suitable courses.
• Provide information about our courses, including curriculum, duration, and fees.
• Assist students with the enrollment process and answer any questions they may have.
• Follow up with students to ensure they are satisfied with their course selection and experience.
• Handle customer inquiries and complaints, providing prompt and effective solutions.
• Maintain accurate records of student interactions and course recommendations.
• Collaborate with the marketing and admissions teams to promote our courses and attract new students.
• Stay updated with industry trends and new course offerings to provide the best advice to students.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Education, Business, or a related field.
• Minimum 3 years of experience in customer service, education consulting, or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in English (both written and spoken).
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work independently and as part of a team.
• Passion for education and a commitment to student success.

🛠️ Keahlian

Lowongan Terkait