Japanese-Speaking Client Service Associate - Bali, Indonesia

Are you a fluent Japanese speaker with a passion for delivering exceptional customer service? Appshill Consulting Sdn Bhd is seeking a dynamic Client Service Associate to join our team in beautiful Bali, Indonesia. This is a unique opportunity to leverage your language skills and customer service expertise to support our clients in the Japanese market. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will be part of a team that is dedicated to providing top-notch service and building long-lasting relationships with our clients.

As a Client Service Associate at Appshill Consulting Sdn Bhd, you will play a crucial role in ensuring that our clients receive the highest level of service and support. You will handle client inquiries, provide information, and resolve issues in a timely and professional manner. Your ability to communicate effectively in Japanese will be essential in building trust and rapport with our clients.

We are looking for a candidate with a minimum of 2 years of experience in customer service, preferably in a language-specific role. Proficiency in Japanese is a must, and experience with CRM systems such as Salesforce or HubSpot is a plus. If you are passionate about customer service and have a flair for language, we invite you to join our team and help us continue to deliver exceptional service to our clients.

📋 Tanggung Jawab Pekerjaan

• Handle client inquiries and provide information in Japanese
• Assist with the resolution of client issues and complaints
• Maintain accurate records of client interactions using CRM systems
• Provide translations and interpretations as needed
• Assist with the preparation of reports and presentations for clients
• Collaborate with the team to ensure consistent and high-quality service
• Stay up-to-date with industry trends and best practices in customer service
• Contribute to the development and implementation of customer service strategies

🎓 Kualifikasi & Syarat

• Fluent in Japanese, both written and spoken
• Minimum of 2 years of experience in customer service, preferably in a language-specific role
• Experience with CRM systems such as Salesforce or HubSpot
• Strong communication and interpersonal skills
• Ability to work well under pressure and meet tight deadlines
• Proven track record of delivering exceptional customer service
• Bachelor's degree in a related field or equivalent experience
• Ability to travel to client locations as needed

🛠️ Keahlian

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