Senior Operations Manager (Service Desk) - Remote in Bali

Private Advertiser · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 35000000 - 50000000
We are seeking a highly skilled and experienced Senior Operations Manager to join our dynamic team in Bali. This remote position offers a competitive salary and the opportunity to work with a global team. The ideal candidate will have a strong background in managing service desk operations and a passion for delivering exceptional customer service.

📋 Tanggung Jawab Pekerjaan

Oversee and manage the day-to-day operations of the service desk, ensuring high levels of customer satisfaction and service quality.,Develop and implement strategies to improve service desk efficiency and effectiveness.,Lead and mentor a team of service desk agents, providing training and development opportunities.,Monitor and analyze service desk performance metrics, identifying areas for improvement and implementing corrective actions.,Collaborate with other departments to ensure seamless integration and coordination of service desk operations.,Stay up-to-date with industry trends and best practices in service desk management.,Ensure compliance with company policies and procedures, as well as relevant regulations and standards.,Handle and resolve escalated service desk issues and incidents, providing expert guidance and support.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Information Technology, or a related field.,Minimum of 5 years of experience in service desk operations management.,Proven track record of successfully managing and leading service desk teams.,Strong knowledge of ITIL or similar service management frameworks.,Excellent communication and interpersonal skills, with the ability to work effectively with a diverse team.,Proficiency in English, both written and spoken.,Familiarity with project management methodologies and tools.,Experience with remote team management and collaboration tools.

🛠️ Keahlian

Service desk managementITILProject managementTeam leadershipPerformance analysisRemote team management
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