Membership Manager - Luxury Club & Hospitality

Join The Keppel Club, a premier luxury club known for its exceptional service and exclusive membership experience. We are seeking a dynamic and customer-focused Membership Manager to lead our membership activities and serve as the primary point of contact for our valued members in Badung, Bali. In this role, you'll be responsible for managing membership programs, ensuring high levels of customer satisfaction, and driving revenue growth through strategic initiatives.

As a Membership Manager at The Keppel Club, you'll work closely with our team of hospitality professionals to deliver an unparalleled experience for our members. You'll leverage your expertise in membership management and customer service to create personalized experiences that exceed expectations. This is an exciting opportunity to be part of a luxury brand that values innovation, excellence, and a strong commitment to its members.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee all aspects of membership programs, including recruitment, onboarding, and retention strategies.
• Serve as the primary point of contact for members, addressing inquiries and resolving issues promptly and professionally.
• Develop and implement marketing campaigns to attract and retain members, utilizing tools like Mailchimp and Hootsuite.
• Collaborate with the sales team to identify and pursue new membership opportunities.
• Monitor membership metrics and KPIs to ensure the success of membership initiatives.
• Stay up-to-date with industry trends and best practices in luxury hospitality and membership management.
• Ensure compliance with club policies and procedures, and maintain accurate records of all membership activities.
• Represent The Keppel Club at industry events and networking opportunities to build brand awareness and strengthen relationships with key stakeholders.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in membership management or a similar role in the hospitality industry.
• Proven track record of success in driving member acquisition, retention, and satisfaction.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with members and internal teams.
• Strong organizational and project management skills, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in using membership management software, such as ClubReady or Club Manager.
• Certification in hospitality management or a related field is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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