Government Bank Contact Center Agent - Bali (Canggu, Ubud, Denpasar)

Join Infomedia Nusantara as a Government Bank Contact Center Agent in the heart of Bali! This is a unique opportunity to represent a leading government-owned bank, delivering exceptional customer service while enjoying the vibrant lifestyle of Bali’s most sought-after destinations. As a Contact Center Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring their banking needs are met with professionalism and efficiency.

Our state-of-the-art contact center in Bali is equipped with the latest technology, including CRM systems like Salesforce and Microsoft Dynamics, to streamline your workflow and enhance customer interactions. You’ll work in a dynamic environment, collaborating with a diverse team of professionals to provide top-notch service to our valued customers.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries and complaints with a friendly and professional demeanor.
• Provide accurate and timely information to customers regarding banking products and services.
• Resolve customer issues efficiently, ensuring customer satisfaction and loyalty.
• Document customer interactions and maintain a high level of confidentiality.
• Monitor and improve customer service metrics to ensure quality standards are met.
• Stay updated with the latest banking regulations and policies to provide accurate advice.
• Collaborate with the team to maintain a positive and productive work environment.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or contact center role, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills to build rapport with customers.
• Proficiency in English and Bahasa Indonesia, both spoken and written.
• Basic knowledge of banking products and services.
• Ability to work under pressure and meet service level agreements.
• Familiarity with CRM systems like Salesforce or Microsoft Dynamics is a plus.
• Willingness to travel to different locations in Bali as required.
• Valid ID and work permit for Bali.

🛠️ Keahlian

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